Frequently asked questions
Booking
How do I book a stay?
We like to make things quick and easy for you. That's why bookings are made online. You can find our best rates and availability on the page 'Booking‘ .
How do I get an invoice?
After each stay, an invoice is automatically issued and sent to the email address you provided when you made your booking. If you have not received an invoice at the end of your stay, please contact us on the 'Contact'.
How do I change/cancel my booking?
Cancel your booking free of charge up to 14 days before your arrival date. To do this, simply contact us on the 'Contact'.
My stay
How are the keys handed over?
To make your check-in as easy and hassle-free as possible, key collection is fully automated.
All arrival formalities will be communicated to you after your reservation. Please contact us for further information.
What are the check-in and check-out times?
On the day of your arrival, you may check in from 3:00 p.m.
On the day of your departure, check out by 11:00 a.m. at the latest.
For early check-in or late check-out, please contact us on the page 'Contact'.
What services are on offer?
The services available for each of our properties are available on our 'Services'.
Additional services specific to each accommodation may be offered. Find out more about all the services offered by our accommodation on our page 'Booking'. Choose an accommodation, then go to the Services.
For more information, please contact us.
What do household linen include?
The household linen includes for each traveler two bath towels.
Other linen provided: Bed linen, guest towel, bath mat and tea towel.
Is the accommodation adapted for people with reduced mobility?
Unfortunately, our accommodation does not always guarantee access for people with reduced mobility.
However, some of our ground-floor accommodation is perfect for disabled travellers without wheelchairs. Contact us for more information.
Where can I park near my accommodation ?
Parking spaces and free public parking are available on the street.
To find out more about all the public car parks available in the city, click on this link.
