Frequently asked questions

We may have the answers to all your questions on our frequently asked questions page. If not, please contact us.

Booking

How do I book a stay?

We like to make things quick and easy for you. That's why bookings are made online. You can find our best rates and availability on the page 'Booking‘ .

After each stay, an invoice is automatically issued and sent to the email address you provided when you made your booking. If you have not received an invoice at the end of your stay, please contact us on the 'Contact'.

Cancel your booking free of charge up to 14 days before your arrival date. To do this, simply contact us on the 'Contact'.

My stay

How are the keys handed over?

To make your check-in as easy and hassle-free as possible, key collection is fully automated.

All arrival formalities will be communicated to you after your reservation. Please contact us for further information.

On the day of your arrival, you may check in from 3:00 p.m.
On the day of your departure, check out by 11:00 a.m. at the latest.

For early check-in or late check-out, please contact us on the page 'Contact'.

The services available for each of our properties are available on our 'Services'.

Additional services specific to each accommodation may be offered. Find out more about all the services offered by our accommodation on our page 'Booking'. Choose an accommodation, then go to the Services.

For more information, please contact us.

The household linen includes for each traveler two bath towels.

Other linen provided: Bed linen, guest towel, bath mat and tea towel.

Unfortunately, our accommodation does not always guarantee access for people with reduced mobility.

However, some of our ground-floor accommodation is perfect for disabled travellers without wheelchairs. Contact us for more information.

Parking spaces and free public parking are available on the street.

To find out more about all the public car parks available in the city, click on this link.

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Contact form